Refund & Exchange Policy – GiftTown1819
At GiftTown1819, customer satisfaction is our priority. We are happy to assist you with returns, refunds, or exchanges according to the following guidelines:
1️⃣ Return & Exchange Period
We accept returns and exchanges within 7 days of receiving your order. Unfortunately, we cannot offer refunds or exchanges after 7 days from the delivery date. If you need to cancel your order, please do so within 24 hours of placing the order to be eligible for a cancellation. After 24 hours, cancellations will not be processed.
2️⃣ Eligibility for Refund/Exchange
To be eligible, your item must:
- Be unused and in its original condition.
- Be returned with original packaging, tags, and proof of purchase.
- Include a clear unboxing video as proof, required for any damaged or incorrect item claims.
3️⃣ Non-Returnable Items
Certain items are non-returnable:
- Personalized or customized products.
- Perishable goods (such as food or flowers).
- Gift cards and sale/clearance items.
4️⃣ Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery at gifttown1819.ca@gmail.com with your order number, photos of the item, and an unboxing video. We will arrange a replacement or refund as quickly as possible.
5️⃣ Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 7–10 business days.
Shipping costs are non-refundable unless the return is due to our error (damaged or incorrect item).
6️⃣ Exchange Process
For exchanges, once we receive your returned item, we will process the exchange and ship the replacement within 3–5 business days, based on product availability.
7️⃣ Return Shipping Costs
The customer is responsible for return shipping costs unless the item arrived damaged or incorrect.
We recommend using a trackable shipping service to ensure we receive your return safely.
Thank you for shopping with GiftTown1819. If you have any questions or need support, please feel free to contact us at gifttown1819.ca@gmail.com — we’re always happy to help!